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Purchased power washer in 8/14. Used is 6 times over the next 2 years. In 4/17 tried to use it to clean outside home. It blew up. Called customer service and it took them a week to respond to my numerous calls by telling me it needed to be seen by their agent. It took...
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1.0
I didn't like
  • Customer service
#1060123
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I submitted my rebate in January, 2017 I waited til end of March, 2017 never received rebate. Called customer service I told that it was never received that I should re-submit it. I re-submitted it along with a receipt as required. It is now May 22,2017 and I still...
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#1050561
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Contacted Generac many times with no satisfaction. The store that it was bought from will not assist. Over $950 was spent on this and it does not start. Disgusted with this product and been told that it was not a good product. 1 Generac dealer does not work on...
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#1036727
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Generac Power Systems - Stock lots of candles

Generac Power Systems
#1053959
Generac 7000 in canada part from canadian distributor takes 3 weeks--a voltage regulator (capacitor) simple part which requires periodic replacement. 3 weeks none in stock must order from U.S. check out the other manufacturers if you want reliable power on your time table not Generac's. If you buy generac stock lots of candles!
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Generac Power Systems - Generac sucks

Generac Power Systems
#1047216
1.0
I bought two BRAND NEW Generac portable generators. One for my parents and one for myself. My dads generator began leaking gas from the carburetor at 3hrs of run time. Mine wouldnt start at 10hrs of run time. Im buying a Cummins standby generator. I will never buy a Generac again!
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Generac Power Systems Iq2000 Generator Review

Generac Power Systems
#957696
1.5
Bought a iq2000 for a camping trip,box said QUIET in big letters on box. WHICH IS A LIE! Long tory short have a Honda eb2400 witch a construction type generator with no idle control this generator run quieter than the generac. Don't buy a iq2000 generac!
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Generac Power Systems Generator Review

Generac Power Systems
#934247
1.8
My Generac sucks, bought it a couple years ago, first use ever.....Hurricane Matthew, charged the battery, put gas in it, battery dead, all the gas coming out while putting it in. Lost our power, this generator was useless!!
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My 17kw stand by generator failed at 5 years. It had very minimal use. Only used with a power outage. Now it quit working. Had a company look at it that is Generac certified and over $400 later which was a scam I have a pile of junk that is too big to be a paper...
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Anonymous
Anonymous

I understand the Generac is a Kohler product.

Anonymous
Smitty

Thanks for the heads-up. I've been thinking about a generator for our house. I don't think you're quite out 7000 (if that was the full original buy price) because it is 3 year...

1.0
I didn't like
  • That it is junk
  • Service or product reliability
  • Staff
#1027899
Reply to reviews
I bought a new in box model GP8000E and upon getting it home the battery was leaking acid all over everything and the oil fill plug was stripped. Five weeks later I finally get the parts from Generac after hearing "We'll send it right out" more than once. Finally get...
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#1027583
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I bought a 32KW generator because of the name in 2010. I anticipated a top of the line product. The remote monitor failed within the first year. I then had a board replaced in April 2016 to the tune of $1900. Six months later (with only the weekly tests as use of the...
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Anonymous
kevin campanirio

i got one of those generac generators paid 700 hundred for it motor no good after 28 hours had a place look at it for 150 thay said motor no good anymore generac said cant do ...

2.2
I didn't like
  • Attempts to talk about something other than my problem
  • Lack of response
  • Employee attitude
#1003863
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never got ext warranty, no help generac, poor run company . can't get answer, sent paper, they can't find it, says i did not mail to correct address. wake up general. had order early so i could get the 10 year warranty. no luck with them since aug of 2016. call in nov....
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Anonymous
Anonymous

They are trying to pull the same thing on me. Their promo said "buy a 11kw-22kw" generator... now they claim my model that I purchased isn't covered. Oh guess it is in fine pr...

2.8
#998593
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I was looking to buy a maintenance kit. Hold time was 15 minutes. Then, I was told to call another company, but she could transfer my call. After "transfer" was greeted by another Generac customer service rep. Her overall attitude was combative. I was told that the kit...
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#995992
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Purchased a Generac generator via their authorized dealer. The dealer seemingly installed the equipment wrongly i.e. not to Generac nor State electrical codes. Called Generac for assistance (have their dealer install the equipment properly) and they simply washed their...
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1.5
I didn't like
  • That they do not stand behind their recommended dealers
#989908
Reply to reviews
Did anyone elses documents get "LOST" in the mail? I bought the standby genny in August of 2016 (My second generac). To get the free 10 year warranty you have to send the receipt and completed form in by November 30. The form gives you a web address to redeem online...
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Anonymous
Bill

Experienced similar. Bought a 20kv generator from a dealer sent in the paperwork online and via mail. Now they tell me my model wasn't covered. Class action lawsuit?

Anonymous
Anonymous

It is not a scam. Did you buy it from a big box store or online? If you had or did buy it from a authorized dealer, the dealership should have filled out the paper work and se...

1.0
#982236
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