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I have tried for over 3 weeks to purchase a product and have been unsuccessful to receive the product. I have called costumer service (800-511-****) with nothing but given a run around.. I would hope no other customer would ever try to purchase one of your products and to be treated as I have. I received the extra nozzles but these dont do me any good with out the power washer. I have a case number from another phone I looked up with no success

User's recommendation: Don’t try to purchase.

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ID
#1888603 Review #1888603 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Red light issue for 6 months

Today after the unit exercises will tell whether the recent fix works. Tech support from the factory has not helped your distributor. Ed Miller Electric has been persistent in trying to fix the issue whereas McGee does not return calls.
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ID
#1857815 Review #1857815 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Service
Generac Power Systems Technical Support

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Verified Reviewer

Alert others.

We started having problems over 4 months ago. The service tec came out a few times but then the company OC Generators stopped answering our calls.

User's recommendation: Avoid this company.

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ID
#1844304 Review #1844304 is a subjective opinion of poster.
Location
Riverside, California
Preferred solution
Deliver product or service ordered

Blown engine 47 hours.

During hurricane Harvey my shiny, high dollar, brand new Generac threw oil all over my walkway out of the exhaust and died with 47 hours on the clock... Pummeled by winds and rain, we had no electricity whatsoever for the remainder of the storm. Adding insult to injury Generac declined warranty repair because the engine oil and filter was not changed at 25 hours as per break in instructions. Generac would not even discuss a partial payment of repairs. This Saturday morning, 03-14-2020, at 127 hours total on the clock, during the regular 10 minute exercise cycle a $3000.00 controller blew out. And guess what... My 3 year old Hot Rod Generac, covered by a 5 year Generac warranty, isn't covered! I'm ripping this POS out and installing a Kohler.

User's recommendation: DON'T BE SORRY LIKE ME ... DO NOT BUY GENERAC!

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ID
#1825985 Review #1825985 is a subjective opinion of poster.
Location
Cleveland, Texas

Do not buy from Generac!

They promised a 10 year extended warranty if purchased and installed by a certain date. Because my electrician did not invoice before that date they are not giving me the warranty. These generators require you to call the company for an unlock code before you can start the unit which should automatically begin the warranty. They say no, you must submit proof of purchase separately on their form. Their doing anything possible to deny these extended warranties so I will never purchase from them again.
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ID
#1767093 Review #1767093 is a subjective opinion of poster.
Cons
  • Do not honor warranty promotion
Reason of review
Warranty issue
Loss
$995
Preferred solution
Let the company propose a solution

Read all comments and forward to Generac

Im shopping for a portable generator, mainly considering Generac, and I cant believe how much negative feedback is out there from users. Hello Generac, are many of these issues true? Hello Generac, are some of these issues addressed?
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ID
#1737342 Review #1737342 is a subjective opinion of poster.
Product
Generac Power Systems Generator

Never use this company

I ordered a generac generator on October 15 - it has taken 7 weeks to arrive and it was supposed to be sent to my dealer in time for this electrical storm that hit Lake Arrowhead California ---- low and behold the shipper misplaced a 22 KV generator. The dealer called Generac and I called --- mind you Generac shipped the generator with their shipper. They have washed their hands and claimed they are not responsible for losing the generator -- the shipper is and they can't do anything about it --- a $6,000 generator. Never have I heard of such a thing --- lawsuit will happen.
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ID
#1720907 Review #1720907 is a subjective opinion of poster.
Location
Genesee, Wisconsin
Product
Generac Power Systems Generator
Pros
  • Will run whole house
Cons
  • Will not deal with consumer
  • After item is shipped and lost - will assume no responsibliy
Reason of review
Problem with delivery
Loss
$6000
Preferred solution
Price reduction

Interest!

Saw the advertisement on Local television... So excited to order your Product.. But,,,,,, after READING the reviews of product I WILL PASS QUICKLY!!!! Sad :( today there's a "Review Board". As this Hurts businesses BUT saves HEADACHES for Customers like myself.. GET RID OF YOUR AWFUL REVIEWS! Your Welcome! Sandra
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ID
#1701155 Review #1701155 is a subjective opinion of poster.
Location
Omaha, Nebraska
Reason of review
Exactly as described/ advertised

No human contact possible

My wife and I have been on hold for over fifteen minutes trying to contact customer service. No one will check in or answer the phone. Only a bunch of recordings!!!
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ID
#1680006 Review #1680006 is a subjective opinion of poster.
Location
Valdosta, Georgia
Product
Generac Power Systems Generator

If you are planing on buying a whole house generator you need to review all these remarks and complaints.i bought a 20 kw in 2012. It was installed by a generac installer.i had it severiced every year

Generac Power Systems - If you are planing on buying a whole house generator you need to review all these remarks and complaints.i bought a 20 kw in 2012. It was installed by a generac installer.i had it severiced every year
Generac Power Systems - If you are planing on buying a whole house generator you need to review all these remarks and complaints.i bought a 20 kw in 2012. It was installed by a generac installer.i had it severiced every year
Generac Power Systems - If you are planing on buying a whole house generator you need to review all these remarks and complaints.i bought a 20 kw in 2012. It was installed by a generac installer.i had it severiced every year
Three months ago it stopped working.i had the company that severiced it come and try to find out the problem.well it come from the factory with a big defect.i can not understand how it was missed by everyone.it is not going to be repaired.there are five generac dealers in north alabama.all they want to do is replace it for 7/8 thousand dollars.i have tried many times to get a response from generac.nothing at all.here are some photos of it.168 hours
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ID
#1664071 Review #1664071 is a subjective opinion of poster.
Pros
  • No support for units
Cons
  • No help
Reason of review
Bad quality
Loss
$5000
Preferred solution
Let the company propose a solution
Generac Power Systems - They don't stand by their product and they don't stand by their warranty
Product:Generac EcoGen 15 kW Warranty:3 years or 2,000 hours Purchase date: 12/04/2017 Cost with Installation: $7,166.71 Installation date: 12/16/2017 Authorized Dealer: White Rhino Electric Property Info:Off-grid solar, No utility power Solar panels:2.7kW (3x3 300W...
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ID
#1656915 Review #1656915 is a subjective opinion of poster.
Location
Genesee, Wisconsin
Pros
  • Initial service was good
  • It will run fine for about 500 hours
  • Looks nice
Cons
  • Look for reasons to void the warranty
  • Dies at around 500 hours
  • Unreliable
Reason of review
Warranty issue
Loss
$7166
Preferred solution
Repair it or replace it under warranty

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Verified Reviewer

Dishonest corrupt company

Generac Power Systems - Dishonest corrupt company
After less than 4 hours of operation on my whole house generator it quite. The only service provider is over 100 miles away. They took the generator and had it for 9 months and siad warrantee was paying to fix it. The service guy still charged me just under $800 even with the warrantee.so then Generac keept sending me emails to get there 10 year warrantee. So finally i called them and said why should i buy an extended warrantee when it still cost me hundreds of dollars because you have no service providers in my area. They then told me the Pro Lumber here in Florence Or is now the service and warrantee provider. So I stoped by pro lumber to set up a service before winter and they told me they are not the Generac provider ,for either service or warrantee work. So I called them up and told them they lied to me and I want my money back. They only gave me half my money back. These guys are crooks. DO NOT BUY A GENERAC GENERSTOR
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ID
#1655461 Review #1655461 is a subjective opinion of poster.
Product
Generac Power Systems Warranty
Pros
  • Will run whole house
Cons
  • No service providers and little to no warrantee
  • No service providers and poor warrantee
Reason of review
Damaged or defective
Loss
$8
Preferred solution
Let the company propose a solution

No suppport from Generac

got a unit that has failed more than operated. Cannot find anyone to work on it without charging me a fortune, as it is a problem unit. Will have to pour money into monitors, or wont be able to get a service agreement. Generac says tough luck!
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ID
#1646206 Review #1646206 is a subjective opinion of poster.
Location
South Yarmouth, Massachusetts

Can't find anyone who will work on my general because they don't like the company

Took my 10,000wat generac to northern tool and put in a new starter because generac told them to. All i needed was a new
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ID
#1634509 Review #1634509 is a subjective opinion of poster.
Location
New Braunfels, Texas
Reason of review
I have a generator that won't stay running. Back or northern took worked on it it stayed running.
Loss
$318
Preferred solution
Let the company propose a solution

Bought several units for my customers all but 2 have had magou issues. im having to replace them out of my pocket because generac could care less about you after a sale. no dealers in my area suck.

tried to resolve by spending several hundred dollars with repairs and still the same. called generac on phone and get nothing . I know more about the units than anybody I talked to. just bought another and after todays phone call about issues again ,im sending it back and not even opening the box. been a loyal buyer for a lot of years . even have one at my house older unit has performed perfect except the whole surrounding box and doors are about to rust away. I am done they don't care
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ID
#1624306 Review #1624306 is a subjective opinion of poster.
Service
Model Act Studios Owner
Pros
  • Servicing technicians
  • Generator itself
  • Refusal to stand behind product
Cons
  • Never consistant might start might not rust
Reason of review
Bad quality
Loss
$8500
Preferred solution
Let the company propose a solution