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We used an approved Generac Installer for our 17KW unit that only worked long enough to break on 9 occasions. In the 4 years that we have owned it, we have never had it make it through a power outage!

Generac's Customer Support Resolution Specialist (which is an oxymoron) Evan Cotter, determined that all of our issues were due to improper installation. So how does that happen? A reputable company approves an installer and then does not stand behind their work AND throws them under the bus! Wow!

What a company! I strongly urge everyone and anyone NEVER to purchase a Generac. Worst purchase we ever made. On a side note, we did appeal to the company through the Dept of the Attorney General, to no avail.

But the outcome is that the lawyer who worked with us was about to buy a Generac.

I am sure he is thinking hard about that decision now!

Monetary Loss: $15000.

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Anonymous
#1400614

The selling dealers are not "approved" or trained in the installation. A servicing dealer takes the Generac training and would know more about that.

There are no qualification to be a selling dealer. They do have instructions detailing how the generator is to be installed.

Just need to read them. Generac now offers courses to any of its dealers on the proper way to install a generator, but they are not mandatory and they cost money to go to.

Anonymous
#719528

:cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry

Anonymous
Bradford, New Hampshire, United States #697989

The problem is that Generac does not care who they set up as dealers, service or "certified installers" They just like to brad that they have the largest dealer network. They have offered certification classes at the local electrical houses 2-3 hr class.

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