We used an approved Generac Installer for our 17KW unit that only worked long enough to break on 9 occasions.In the 4 years that we have owned it, we have never had it make it through a power outage!
Generac's Customer Support Resolution Specialist (which is an oxymoron) Evan Cotter, determined that all of our issues were due to improper installation. So how does that happen? A reputable company approves an installer and then does not stand behind their work AND throws them under the bus! Wow!
What a company! I strongly urge everyone and anyone NEVER to purchase a Generac. Worst purchase we ever made. On a side note, we did appeal to the company through the Dept of the Attorney General, to no avail.
But the outcome is that the lawyer who worked with us was about to buy a Generac.
I am sure he is thinking hard about that decision now!
Monetary Loss: $15000.