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Complaint

Living next door to one who has this is no fun. They are loud and vibrate your house.
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1 comment
#1928790

Do you know how to email Aaron Jadgfeld,ceo of generac?

ID
#2175421 Review #2175421 is a subjective opinion of poster.
Location
Macedon, New York

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Verified Reviewer
Verified Buyer

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Generator failure

Generac Power Systems - Generator failure
Generac Power Systems - Generator failure
Generac Power Systems - Generator failure
Brushes failed due to mis-alignment at factory. Warranty expired but defective installation caused rapid wear and failure of brushes and required new controller to be installed at a cost of $1300. Dollars.
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ID
#2160201 Review #2160201 is a subjective opinion of poster.
Location
Washington, Connecticut
Product
Generac Power Systems Generator
Cons
  • Look for reasons to void the warranty
  • Company policy
  • Defectively designed or manufactured generator
Loss
$1300
Preferred solution
Full refund

Warning

I have owned my generac for 4 years and it does good on it's ones a week maintenance run schedule. But it burner up the brushes, so that means when you need it , for get about it. Plan on changing the brushes every 2 years. Not just mind, there is 6 of them in my little subdivision. They all quite in 6 to 8 hours of hurricane Laura. So we all had to go buy portable generators, and we had generac service companies come out and change us each $120.00 to say you need brushes. Oh by the way if you don't have factory warranty, that's a $1000.00 fix. So just look at all your opinions, I no were 6 of them are for sale, we are getting something else. Huey@***.581.5423
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ID
#2159226 Review #2159226 is a subjective opinion of poster.
Pros
  • Natural gas
Cons
  • Not reliable
Loss
$1000
Preferred solution
Let the company propose a solution

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Verified Reviewer
On May 14 you sent Duron Smith a/c Heating and Plumbing our information because we were interested in a Generac system. On that Day Robert visited and we paid him $4,748 dollars to initiate the install. Today is Sept 9th and we have had nothing but a run around from...
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1 comment
#1928791

I just received my oxygen equipment for breathing and have to use my nebulizer. Our electricity goes out a lot.

Do you know if my insurance company will help. Thanks a bunch.

ID
#2158216 Review #2158216 is a subjective opinion of poster.
Service
Generac Power Systems Installation
Loss
$4748
Preferred solution
Full refund

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Verified Reviewer

Disappointed with product

Generac LP 6000 LP3250 generator. Purchased the unit in 2012 on Amazon. Only used for infrequent blackouts. During recent blackout, the fuel regulator went bad. My repair guy said that this is known problem with the Generac propane units. Internet reviews confirmed this. The replacement part costs $435---OUTRAGEOUS! That's 71% of the purchase price of the whole unit. So I have a perfectly good, hardly used generator with one bad part that is not worth repairing.

User's recommendation: Stay away from Generac.

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ID
#2152962 Review #2152962 is a subjective opinion of poster.
Cons
  • Unreliable part and the replacement part is excessively priced
Preferred solution
reasonably priced replacement part

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Verified Reviewer

Defective part

Generac 6000 LP3250. Purchased in 2012 and only used for occasional blackouts. During recent blackout, the fuel regulator went bad. Per my repair guy, this is a big problem with the Generac propane models. Reviews on the internet confirm this. Replacement costs $435--OUTRAGEOUS! So I have a perfectly good generator with one defective part that is not worth fixing. Very disappointed with Generac and will never buy another one of their products again.

User's recommendation: Stay away from Generac.

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ID
#2152937 Review #2152937 is a subjective opinion of poster.
Location
The Bronx, New York
Preferred solution
Reasonably priced replacement part.

Excellent piece of equipment.

81I don't know what everyone is complaining about. I just went through almost 4 days straight without power in the Midwest with that storm that came through. The Generac took a pounding and worked fantastic. It has to be shut down every 24 hrs of straight use to check the oil, and then you start it right back up again. It worked perfect. The key is to have the maintenance done every year for about $135. 8/14/20 Bob S. Dyer, In

User's recommendation: Buy it. It's worth every penny.

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ID
#2116803 Review #2116803 is a subjective opinion of poster.
Location
Chicago, Illinois
Product
Generac Power Systems Generator

Less than 10 hours on a new 22kw generac and broke a pushrod. No one with generac will talk to you they sell there generators everywhere be will not help there customers after the sale

Broken pushrod on 5 month old 22 kw generator with 10hours on system. No customer service after the sale.Have call 8 generac dealers they dont like doing warranty work for generac. Be careful generac sales everywhere but will not stand behind there product if theres a problem.You only find out what kind of warranty you have on anything when it is broken. If you say you have a warrant stand behind your product generac
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ID
#2115558 Review #2115558 is a subjective opinion of poster.
Location
Williamston, North Carolina

Generator question

I understand and see that there is no information pertaining to any specifics that Generac prefers on their generators regarding the gas lines. When I spoke to someone all they said is to meet the local and state gas requirements. This does not help me as at all as the gas lines that were just put in have no dirt trap and are 1' away from the generator with no rerunning of the vent away from the generator itself. This does not fall in line with what I was told when I went to generator Tech school approximately 10 years ago. Being that Generac lays no guidelines, installers are doing what ever they want in Pennsylvania.

User's recommendation: A minimum requirement pertaining to sizing, length and venting.

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ID
#2112579 Review #2112579 is a subjective opinion of poster.

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Verified Reviewer

Stopped working after 28 hours of total use

Update by user Aug 10, 2020

Will be buying a new generator

Original review posted by user Aug 10, 2020
Do not buy generac generatorsd10 kw whole house generator stopped running after 28 hours of total use, Repair company said that it is not worth fixing generator internal parts are bad

User's recommendation: Do not buy they have no tech support or customer service.

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ID
#2109135 Review #2109135 is a subjective opinion of poster.
Cons
  • Poor customer service and quality control
Loss
$192
Preferred solution
Let the company propose a solution

Generator shuts down when running do to low oil pressure code

My new generator has to cycle twice to start in warm weather which seems to be an issue when it gets cold. When the generator runs it shuts down do to low oil pressure code 1300. The unit has been looked at 3 times by local Generac Tech to no avail. I would like a new unit as I have no faith in current unit.

User's recommendation: Do not buy.

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ID
#2108808 Review #2108808 is a subjective opinion of poster.
Cons
  • Certified tech cannot solve issue
Preferred solution
Full refund

Gp6500 portable new never worked!!!!

No help with your dealers!!!!
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ID
#2104147 Review #2104147 is a subjective opinion of poster.
Location
Lake Worth, Florida

U stink

U stink Could not get a hold of anybody
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ID
#2104019 Review #2104019 is a subjective opinion of poster.
Location
Wayne, New Jersey

Verification of warrenty

Installed standby system 6-10-2020. Was to get 7 year warranty. Installer failed to apply for warrenty on my behalf in spite of requests to do so one week after install, two weeks after install, 10 days ago and then today....one month after install inspite of PROMISE to apply 10 days ago, which was never done. I paid in full when install completed and startup completed. The application for 7 year warrenty was NEVER DONE. NOW I AM LOOKING FOR LEGAL RECOURSE.

User's recommendation: Don't buy from this company.

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ID
#2047536 Review #2047536 is a subjective opinion of poster.
Product
Generac Power Systems Generator
Pros
  • Great product
  • Will run whole house
Cons
  • Do not honor warranty offer
  • Poor business representation
Loss
$2000
Preferred solution
I want the 7 year warranty promised and included in proposal...or I want 25%refund for failing to provide service as promised

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Verified Reviewer

Trying to get a question answered, not allowed to talk to anyone!

I must have called 5 different times, sent two emails from the customer support link, got no responses back. I have a technical question, and I (as the consumer) has no right to speak to a tech. If I have a question about a generac product I should be able to speak to someone. Not just a girl reading from a manual.

User's recommendation: Hope you don't have technical a question.

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1 comment
#1891221

Good morning sir, we are a certified Sales/Service/Installation dealer for Generac. What question did you have?

ID
#2040151 Review #2040151 is a subjective opinion of poster.
Product
Generac Power Systems Generator
Preferred solution
Just want an answer how it is supposed to work