filters
state:
Show
city:
Show
product:
Show
My 17kw stand by generator failed at 5 years. It had very minimal use. Only used with a power outage. Now it quit working. Had a company look at it that is Generac certified and over $400 later which was a scam I have a pile of junk that is too big to be a paper...
Read more
Anonymous
Bill Shafer

Generac is NOT a Kohler product.

Anonymous
Anonymous

I understand the Generac is a Kohler product.

1.0
I didn't like
  • Staff
  • Service or product reliability
  • That it is junk
#1027899
Reply to reviews
I bought a new in box model GP8000E and upon getting it home the battery was leaking acid all over everything and the oil fill plug was stripped. Five weeks later I finally get the parts from Generac after hearing "We'll send it right out" more than once. Finally get...
Read more
#1027583
Reply to reviews
I bought a 32KW generator because of the name in 2010. I anticipated a top of the line product. The remote monitor failed within the first year. I then had a board replaced in April 2016 to the tune of $1900. Six months later (with only the weekly tests as use of the...
Read more
Anonymous
kevin campanirio

i got one of those generac generators paid 700 hundred for it motor no good after 28 hours had a place look at it for 150 thay said motor no good anymore generac said cant do ...

2.2
Eagle, Wisconsin
I didn't like
  • Attempts to talk about something other than my problem
  • Employee attitude
  • Lack of response
#1003863
Reply to reviews

Generac Power Systems Generator Review

Generac Power Systems
#934247
1.8
Details
My Generac sucks, bought it a couple years ago, first use ever.....Hurricane Matthew, charged the battery, put gas in it, battery dead, all the gas coming out while putting it in. Lost our power, this generator was useless!!
Comment
Show
Customer service
Product or Service Quality
Reliability
Value for money
Website

Generac Standby Generator Review

Generac Power Systems
#727082
Poor quality product, broke down after 10 hours of use. Warranty not worth the paper it's written on. Customer service is so poor and absolutly of no help. Would rather talk with someone in India, would be more useful. Do not buy Generac products, you will be sorry!
Comment
Show

Generac Gp5500 Portable Generator Review

Generac Power Systems
#700257
Bought a 5500 portable generator in August 2012. Have 8 hours running time and I couldn't get it start it. Took it to the dealer and was told it needs a new head. Called generac and got the run around. Awful company, wouldn't buy anything from them again.
Comment
Show

Generac Ix Series 2000 Review

Generac Power Systems
#678979
1.3
Details
I was told that my generator ,wich is a 2000 xi would not be covered under warranty because they said it was commercial use. That is i run lights about 20 hours a week. It is just over a year old and is loosing compression. That is a real exspenive pieace of junk since now i have to go spend another 500$ on one that. Will not be a generac.
Comment
Show
Price Affordability
Product or Service Quality
Website
never got ext warranty, no help generac, poor run company . can't get answer, sent paper, they can't find it, says i did not mail to correct address. wake up general. had order early so i could get the 10 year warranty. no luck with them since aug of 2016. call in nov....
Read more
Anonymous
Anonymous

They are trying to pull the same thing on me. Their promo said "buy a 11kw-22kw" generator... now they claim my model that I purchased isn't covered. Oh guess it is in fine pr...

2.8
#998593
Reply to reviews
I was looking to buy a maintenance kit. Hold time was 15 minutes. Then, I was told to call another company, but she could transfer my call. After "transfer" was greeted by another Generac customer service rep. Her overall attitude was combative. I was told that the kit...
Read more
#995992
Reply to reviews
Purchased a Generac generator via their authorized dealer. The dealer seemingly installed the equipment wrongly i.e. not to Generac nor State electrical codes. Called Generac for assistance (have their dealer install the equipment properly) and they simply washed their...
Read more
1.5
Eagle, Wisconsin
I didn't like
  • That they do not stand behind their recommended dealers
#989908
Reply to reviews
Did anyone elses documents get "LOST" in the mail? I bought the standby genny in August of 2016 (My second generac). To get the free 10 year warranty you have to send the receipt and completed form in by November 30. The form gives you a web address to redeem online...
Read more
Anonymous
Bill

Experienced similar. Bought a 20kv generator from a dealer sent in the paperwork online and via mail. Now they tell me my model wasn't covered. Class action lawsuit?

Anonymous
Anonymous

It is not a scam. Did you buy it from a big box store or online? If you had or did buy it from a authorized dealer, the dealership should have filled out the paper work and se...

1.0
#982236
Reply to reviews
I also have problems with a generac 15KV over crank problem in cold weather. If I am at home, I can spray a little starting fluid into the intake and it will start instantly. This however, defeats the purpose of a expensive stand by generator. Generac's adds brag of...
Read more
Anonymous
Anonymous

If the generator starts right up after spraying starting fluid then I would be looking for a fuel problem. what is the pressure at the regulator? does the generator share fue...

Anonymous
Anonymous

Same cold weather problem as above. Spray will make instant start on first crank.E-mailed Generac as no other way to contact.Rep suggested a "cold weather kit"Heating battery ...

1.3
I didn't like
  • Generator and the customer service
  • No help
#974355
Reply to reviews
Bought (and had professionally installed), a Generac Guardian 8Kw with transfer switch. This was in June of 2011. It hasn't worked right since. Had installation company out 9 times to fix various problems and ironically the last day they had to get it running was the...
Read more
2.4
Eagle, Wisconsin
I liked
  • Generac name
I didn't like
  • Never had a fully operating unit always problems
  • Way they blew me off even when product was under warranty
  • Generator and the customer service
#959113
Reply to reviews
Bought a iq2000 for a camping trip,box said QUIET in big letters on box. WHICH IS A LIE! Long tory short have a Honda eb2400 witch a construction type generator with no idle control this generator run quieter than the generac. Don't buy a iq2000 generac!
Read more
tainodeaqui
tainodeaqui

Thanks you for tell us because I not be decided between Honda EU and Generac IQ. Have a nice day ! I work on generators and I see a lot of Stators, voltage regulators fails i...

1.5
#957696
Reply to reviews