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I was looking to buy a maintenance kit. Hold time was 15 minutes. Then, I was told to call another company, but she could transfer my call. After "transfer" was greeted by another Generac customer service rep. Her overall attitude was combative. I was told that the kit...
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#995992
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Purchased a Generac generator via their authorized dealer. The dealer seemingly installed the equipment wrongly i.e. not to Generac nor State electrical codes. Called Generac for assistance (have their dealer install the equipment properly) and they simply washed their...
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1.5
Eagle, Wisconsin
I didn't like
  • That they do not stand behind their recommended dealers
#989908
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Did anyone elses documents get "LOST" in the mail? I bought the standby genny in August of 2016 (My second generac). To get the free 10 year warranty you have to send the receipt and completed form in by November 30. The form gives you a web address to redeem online...
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Anonymous
Bill

Experienced similar. Bought a 20kv generator from a dealer sent in the paperwork online and via mail. Now they tell me my model wasn't covered. Class action lawsuit?

Anonymous
Anonymous

It is not a scam. Did you buy it from a big box store or online? If you had or did buy it from a authorized dealer, the dealership should have filled out the paper work and se...

1.0
#982236
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Generac Power Systems Generator Review

Generac Power Systems
#934247
1.8
Details
My Generac sucks, bought it a couple years ago, first use ever.....Hurricane Matthew, charged the battery, put gas in it, battery dead, all the gas coming out while putting it in. Lost our power, this generator was useless!!
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Customer service
Product or Service Quality
Reliability
Value for money
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Generac Standby Generator Review

Generac Power Systems
#727082
Poor quality product, broke down after 10 hours of use. Warranty not worth the paper it's written on. Customer service is so poor and absolutly of no help. Would rather talk with someone in India, would be more useful. Do not buy Generac products, you will be sorry!
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Generac GP5500 Portable Generator Review

Generac Power Systems
#700257
Bought a 5500 portable generator in August 2012. Have 8 hours running time and I couldn't get it start it. Took it to the dealer and was told it needs a new head. Called generac and got the run around. Awful company, wouldn't buy anything from them again.
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GENERAC IX SERIES 2000 Review

Generac Power Systems
#678979
1.3
Details
I was told that my generator ,wich is a 2000 xi would not be covered under warranty because they said it was commercial use. That is i run lights about 20 hours a week. It is just over a year old and is loosing compression. That is a real exspenive pieace of junk since now i have to go spend another 500$ on one that. Will not be a generac.
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Price Affordability
Product or Service Quality
Website
I also have problems with a generac 15KV over crank problem in cold weather. If I am at home, I can spray a little starting fluid into the intake and it will start instantly. This however, defeats the purpose of a expensive stand by generator. Generac's adds brag of...
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Anonymous
Anonymous

If the generator starts right up after spraying starting fluid then I would be looking for a fuel problem. what is the pressure at the regulator? does the generator share fue...

Anonymous
Anonymous

Same cold weather problem as above. Spray will make instant start on first crank.E-mailed Generac as no other way to contact.Rep suggested a "cold weather kit"Heating battery ...

1.3
I didn't like
  • Generator and the customer service
  • No help
#974355
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Bought (and had professionally installed), a Generac Guardian 8Kw with transfer switch. This was in June of 2011. It hasn't worked right since. Had installation company out 9 times to fix various problems and ironically the last day they had to get it running was the...
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2.4
Eagle, Wisconsin
I liked
  • Generac name
I didn't like
  • Generator and the customer service
  • Way they blew me off even when product was under warranty
  • Never had a fully operating unit always problems
#959113
Reply to reviews
There are NO LINKS on their website for warranty registration! NO CUSTOMER SERVICE by phone! Serial number is concealed. Model and model number are different depending on where you look. Instruction manual defines locations differently.They are only interested in...
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Anonymous
Anonymous

top right hand corner of their website, says activate your generator..........

#948486
Reply to reviews
Do not buy there products. Long story short bought 20kw Generac Generator paid over $4000 dollars. Not even a year old and 17hrs on it. Ran for 5mins during hurricane Mathew and failed. Needs a total engine replacement and is under 5yr warranty. I have been waiting for...
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1.0
Benson, North Carolina
#944076
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We sold Generac brand products for about 2 years, but we had so much trouble with their products and poor factory support, we gave up. We've had nothing but trouble with the product including catching fire. I was at a grocery store when a Generac natural gas unit...
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Anonymous
Steve

I am dealing with a Generac RV generator that also caused a fire and would very much like to speak with you. Please contact me: smcconnelllaw@hotmail.com.

PhillyBob
PhillyBob

Do avoid... 5000 dollars and after 5 years i've had a boat anchor that they refused to fix or replace. Warranty out 2 years now. Nothing I can do except pay more to fox it and...

#943894
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I purchased a home generator in Nov2015. The generator only has 17 hours on it. We lost power this year in late sep 2016 for 6 hours generator started up no problem. The generator runs its tests every week with no issues. During this past hurricane about 2 weeks ago we...
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Anonymous
Anonymous

*warranty* not warrenty.....

#943708
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Buy the Honda, it's 200 bucks more but well worth it, unless you only plan on powering hillbilly lights at the campground. This generator won't even power a Dewalt skilsaw. I have a cheap buffalo tools generator that I bought from Harbor Freight for 300 bucks that...
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1.0
I didn't like
  • Product quality
#941025
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