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Purchased an XG10000E 10kw generator in April 2018. We had a power outage earlier this week so I fired it up in hopes of restoring power to our house. Both the 30 amp and 50 amp breakers on the generator tripped. It wasn't even hooked up to the house yet. Tried to turn...
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guitarz6
guitarz6

Aaron.Jagdfeld@Generac.com

FlatBeaver
FlatBeaver

Can you Give me the CEO s email address. Thanks Scott

3.1
I didn't like
  • Product quality
  • Customer service
#1252494
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Generac Power Systems - They sold me a lemon!!!!
published review 4/30/18 I can’t believe they sold me a lemon!!!!, I purchased a Generac standby generator from Jones 2 1/2 yrs ago. It stopped working with only 38 hrs of usage, barely use!! They came and did a diagnostic. It was a bad rotor, they said that the parts...
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1.0
#1249519
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Generac Power Systems - 20KW oil pump gear failure
Generac Power Systems - 20KW oil pump gear failure
After 184 hrs of operation, I too had an low oil pressure alarm, shutdown. My Generac certified dealer, who performed all the scheduled maint and installed the generator came out. If we let the motor run for about 5 mins, the oil pressure came up to spec, about 45-50...
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1.0
I didn't like
  • Generator and the customer service
  • Defectively designed or manufactured generator
  • Poor quality oil pump gear
#1237751
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I purchased a $3000.00 Generac generator 11,000-watt . They had a power washer deal to received a $399. value power washer free. I submitted the form in. March 2017. I have been emailing and calling customer service. It is April 12, 2018 and I have still not received...
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1.0
#1232163
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I purchased the EcoGen for a backup generator to a solar panel. About 3 years into service the cheap plastic oil pump broke, oil everywhere. Had system lines rebuilt and Generac replaced oil pump. Now four years into service with only 1250 hours on generator, the main...
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1.5
#1231010
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Bought 17 Kw some years ago for a customer low voltage showed on display. Contacted Generac and Chris Tessier owner of AP electric where I purchased it on line. It was under warranty at time of contact. He said he would help. No help just a bunch of nothing from him or...
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1.0
#1200073
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A general dealer and service contractor ordered a new controller two weeks ago today for my residential stand-by unit, which is less than 8 years old. Still not received by the dealer and I still am without back-up in the case of emergency. Is this typical? Why do you...
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#1186228
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Generac Power Systems - Generac 7KW Explodes 4 In Diameter in Cast Iron Casing
Generac Power Systems - Generac 7KW Explodes 4 In Diameter in Cast Iron Casing
Generac Power Systems - Generac 7KW Explodes 4 In Diameter in Cast Iron Casing
Generac 7KW Explodes 4 In Diameter in Cast Iron Casing Jan 2018 My Generac 7 KW standby generator failed just 1 year out of warranty.I purchased this thru Home Depot Canada. This generator cost $2360.57 plus the costs of installation by a Certified Gas Fitter plus...
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#1179394
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Have a 6 month old Generac that has only worked for 3 months. Absolutely no support from company. Their solution was to buy $500 + motherboard that still gave off errors, when called a day later, the only solution was to buy another motherboard. Their salesmen/women...
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1.6
#1174247
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Just purchase a Generac IS 2000 portable generator, although used only has less the 2 hours run time. unit had been setting and gas not drained. took the carb off to clean it, easy enough. Generac REFUSES to supply any type of drawing or adjustment information. They...
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1.2
I liked
  • Generator itself
I didn't like
  • Company does not care about customers
#1158108
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