defective control board on 20kw. 2.5 years old.with maybe 23hr.of run time.
do to electric failure.had to pay $155.00 to have tech. run test on unit to confirm board was bad. generac has a problem with the control boards.the board should have been recalled and replaced.
customer should not have to pay for there defective part problem. tech.could smell burnt board but had to spend 1.5 hrs trying to convince the company it was the control board.when I questioned the charge for diagnosing the defective part he said it was company policy.this is second problem in 2.5 years of ownig this generator
Monetary Loss: $155.