Bought this unit 5 years ago and had it installed by a authorized installer.Paid out close to $4500.00.
Unit has almost literally not worked since. I've had service guys out here almost once a month for various things, but about a month before Hurricane Sandy hit in 2013, it died. I had service up here every other day (I have all of the records, so no exaggeration!) for near a month before the storm to replace parts even though the tech said the engine was shot. Generac refused to replace the engine until all parts were replaced.
Finally, the day Sandy hit (Monday) They said they'd replace the engine but a load of good it did because we were without power for 6 days and all I had was a boat anchor out back. A month later the engine was replaced. Twice more we had storms that needed the generator and both times it was off line and out of order for some damned reason or another. Now, the unit is out of warranty and it's still needing parts.
I just paid out for a maintenance contract but it doesn't cover parts and now it needs another $500.00 in parts. This is ridiculous!! Calls to Generac are like "well, stiff sh*t..." I've had less problems and paid out less money for a old "beater" car. And at least IT ran for a few months.
I am told by the servicing company that this is common with this unit and that I'm not the only one who has had these problems.
COMMON???Why won't Generac fix it?
This reviewer shared experience about bad quality and wants this business to offer any options to resolve the issue as the author lost $5500. PhillyBob is overall dissatisfied with Generac Power Systems and uploaded a picture. The most disappointing about generac guardian 8kw standby generator system at Generac Power Systems was never had a fully operating unit always problems Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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