Generac Power Systems - Generac customer service is the worst
Purchased power washer in 8/14. Used is 6 times over the next 2 years.
In 4/17 tried to use it to clean outside home. It blew up. Called customer service and it took them a week to respond to my numerous calls by telling me it needed to be seen by their agent. It took the agent a month to report that I was at fault for blowing it up due to not following maintenance procedures in operating manual.
In all it took 6 weeks for customer service to point out my negligence, despite my assertion that I followed all procedures as instructed. By the way, the agent told me it blew because they use inferior parts from China in all of their residential products.
Reason of review: Warranty issue.
Monetary Loss: $300.
Generac Power Systems Cons: Customer service.
Location: S45 W29290 WI-59, Waukesha, WI 53189, USA
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