Bought  27KW Generators in the past year. One the fan belt came off after the 3rd hour of running and the second unit was delivered damaged and Generac told me to contact the shipping company for the labor to repair.
Generac did supply the parts which was engine mounts but they said the labor is not covered. After spending $20,000.00 in a six month period to have a brand new generator delivered with broken engine mounts and Generac doesn't take any responsibility for the shipping damages even though they hire the shipping company is completely beyond my comprehension. I would never recommend buying a generator from Generac. If your unit shows up damaged it is your responsibility and the shipping company was some fly by night outfit who basically told me to go scratch.
Terrible customer support. Even if you have to spend more on another manufacturer do it.
Monetary Loss: $1500.