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Have been dealing with installation for months. After comedy of errors, generator installed on 10-7-2020 but not operable because of part that will not be fixed until Monday.

So here sits over $10,000.00 worth of generator, a hurricane on its way tomorrow and it can't be used if our electricity goes out. I realize there's a pandemic going on but A and A Electric in Beaumont Tx who installed the generator informed my mother this morning that we could still use the generator although it needs a part replaced. I looked at unit and red indicator light is on. I called A and A Electric and told them about the red light and they tell me now, I won't be able to use it until Monday after the part is replaced.

And of course, the hurricane will be over by then. This doesn't make any sense!!

User's recommendation: Do your due diligence, this entire experience has been a nightmare and have a product that can't be used.

Preferred solution: Let the company propose a solution.

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