This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our
Have been dealing with installation for months. After comedy of errors, generator installed on 10-7-2020 but not operable because of part that will not be fixed until Monday.
So here sits over $10,000.00 worth of generator, a hurricane on its way tomorrow and it can't be used if our electricity goes out. I realize there's a pandemic going on but A and A Electric in Beaumont Tx who installed the generator informed my mother this morning that we could still use the generator although it needs a part replaced. I looked at unit and red indicator light is on. I called A and A Electric and told them about the red light and they tell me now, I won't be able to use it until Monday after the part is replaced.
And of course, the hurricane will be over by then. This doesn't make any sense!!
User's recommendation: Do your due diligence, this entire experience has been a nightmare and have a product that can't be used.
Preferred solution: Let the company propose a solution.