581 views
1 comment

I bought a new in box model GP8000E and upon getting it home the battery was leaking acid all over everything and the oil fill plug was stripped. Five weeks later I finally get the parts from Generac after hearing "We'll send it right out" more than once.

Finally get this thing running and the electrician is out to install our transfer switch so we can hook it up to the house and he test's the unit with his meter before installing the cord to our home's power inlet and transfer switch and he beckons me over to see the readout on his test meter screen. The piece of garbage is making over 70 Hertz! He flat out said that would fry anything it was connected to and after more calls to Generac to find a service center all my local dealers flat out refused to do warranty work on this or any of the GP series they make. Thankfully I called the box store retailer where I bought it and they talked with my electrician and agreed to take it back no questions asked.

Lesson learned the hard way, once Generac gets your money you are on your own and their customer service is horrific!

We have since purchased a Champion generator and it works great and I have spoken to their customer service people with a few questions and they were very helpful and courteous and I would call them a world class experience compared to the minions that answer the phone at Generac CS. Don't waste your hard earned money on a Generac product you will be sorry!

Reason of review: Bad quality.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

Funny I bought the gp8000e and had no issues!

Generac Power Systems Reviews

  1. 130 reviews
  2. 31 reviews
  3. 14 reviews
  4. 3 reviews
  5. 11 reviews
Generac Power Systems reviews