Product: Generac Power Systems Customer Care Clear all filters (0 of 9 reviews match)
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I was thinking about a whole house generator but after reading the reviews, I will pass on generac. The last thing Im gonna do is have a rude person on the other end of my phone after I have paid allot of money for a product. It seems upper management needs to re...
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1.0
Whitewater, Wisconsin
Product
Generac Power Systems Customer Care
I didn't like
  • Customer service from amamnda olivera and jane roberts
#1309136
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Contacted Generac for information on exciting the generator field. Customer support told me my Generac was out of warranty and no customer support would be giving. I needed to contact one of the Generac approved vendors for any information or parts because they have no...
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Anonymous
Mike

Thanks for info. I am researching generators at this time.

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Generac Power Systems Customer Care
#1302617
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Generac Power Systems - Availability of Replacement Parts

A general dealer and service contractor ordered a new controller two weeks ago today for my residential stand-by unit, which is less than 8 years old. Still not received by the dealer and I still am without back-up in the case of emergency. Is this typical? Why do you want me to enter at least 100 words? Where is my replacement controller and where is your support? {{Redacted}}
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Generac Power Systems Customer Care
#1186228
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never got ext warranty, no help generac, poor run company .can't get answer, sent paper, they can't find it, says i did not mail to correct address. wake up general. had order early so i could get the 10 year warranty. no luck with them since aug of 2016. call in nov....
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Anonymous
Anonymous

They are trying to pull the same thing on me. Their promo said "buy a 11kw-22kw" generator... now they claim my model that I purchased isn't covered. Oh guess it is in fine pr...

2.8
Product
Generac Power Systems Customer Care
#998593
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I was looking to buy a maintenance kit.Hold time was 15 minutes. Then, I was told to call another company, but she could transfer my call. After "transfer" was greeted by another Generac customer service rep. Her overall attitude was combative. I was told that the kit...
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Generac Power Systems Customer Care
#995992
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Purchased a Generac generator via their authorized dealer.The dealer seemingly installed the equipment wrongly i.e. not to Generac nor State electrical codes. Called Generac for assistance (have their dealer install the equipment properly) and they simply washed their...
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1.5
Eagle, Wisconsin
Product
Generac Power Systems Customer Care
I didn't like
  • That they do not stand behind their recommended dealers
#989908
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There are NO LINKS on their website for warranty registration! NO CUSTOMER SERVICE by phone!Serial number is concealed. Model and model number are different depending on where you look. Instruction manual defines locations differently.They are only interested in...
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Anonymous
Anonymous

top right hand corner of their website, says activate your generator..........

Product
Generac Power Systems Customer Care
#948486
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It has been over three weeks since I put my generator 5500 in for carburetor service.I call to check on it and all I get is the run around that they are waiting on parts over and over. Service is lousy! Wanted to let my son in NC use it during hurricane Matthew but...
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Product
Generac Power Systems Customer Care
#938042
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I am experiencing an ongoing problem with our Generac 20 kw Generator. We purchased a 20KW Generac Generator on 08/2010 from 'Brickhouse Services' in Laceyville, PA and have had it serviced yearly by them. During the 2014 yearly service the technician was only able to...
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Anonymous
Anonymous

I understand the problem, it's ongoing with all product support company's. The retail sales outlets just sells the equipment, they may/may not have service at their center. So...

Product
Generac Power Systems Customer Care
#936089
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