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Contacted Generac for information on exciting the generator field. Customer support told me my Generac was out of warranty and no customer support would be giving. I needed to contact one of the Generac approved vendors for any information or parts because they have no...
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#1302617
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12 kw Generac backup generator ran for several hours during a utility power outage. While generator was running a surge protected power strip, powering computers, burned out. Never heard of anything like that before. After utility power was restored, several...
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#1302097
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Whole house 11kw generator serviced 3 weeks before problem. Had a factory hose clamp blow off draining oil and causing low oil failure. Had a authorized service technician come out and they replaced clamp and oil. When I called generac to see if it was covered by...
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#1293236
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Purchased an XG10000E 10kw generator in April 2018. We had a power outage earlier this week so I fired it up in hopes of restoring power to our house. Both the 30 amp and 50 amp breakers on the generator tripped. It wasn't even hooked up to the house yet. Tried to turn...
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3.1
I didn't like
  • Customer service
  • Product quality
#1252494
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Generac Power Systems - They sold me a lemon!!!!
published review 4/30/18 I can’t believe they sold me a lemon!!!!, I purchased a Generac standby generator from Jones 2 1/2 yrs ago. It stopped working with only 38 hrs of usage, barely use!! They came and did a diagnostic. It was a bad rotor, they said that the parts...
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1.0
#1249519
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Generac Power Systems - 20KW oil pump gear failure
Generac Power Systems - 20KW oil pump gear failure
After 184 hrs of operation, I too had an low oil pressure alarm, shutdown. My Generac certified dealer, who performed all the scheduled maint and installed the generator came out. If we let the motor run for about 5 mins, the oil pressure came up to spec, about 45-50...
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1.0
I didn't like
  • Generator and the customer service
  • Poor quality oil pump gear
  • That they make a faulty product
#1237751
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I purchased a $3000.00 Generac generator 11,000-watt . They had a power washer deal to received a $399. value power washer free. I submitted the form in. March 2017. I have been emailing and calling customer service. It is April 12, 2018 and I have still not received...
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1.0
#1232163
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I purchased the EcoGen for a backup generator to a solar panel. About 3 years into service the cheap plastic oil pump broke, oil everywhere. Had system lines rebuilt and Generac replaced oil pump. Now four years into service with only 1250 hours on generator, the main...
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1.5
#1231010
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Bought 17 Kw some years ago for a customer low voltage showed on display. Contacted Generac and Chris Tessier owner of AP electric where I purchased it on line. It was under warranty at time of contact. He said he would help. No help just a bunch of nothing from him or...
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1.0
#1200073
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Contact Generac Power Systems

Mailing Address:
Generac Power Systems
S45 W29290 Hwy. 59
Waukesha, Wisconsin 53189
United States
Phone:
(888) 436-3722
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A general dealer and service contractor ordered a new controller two weeks ago today for my residential stand-by unit, which is less than 8 years old. Still not received by the dealer and I still am without back-up in the case of emergency. Is this typical? Why do you...
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#1186228
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