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Generac Power Systems - Own a defective standalone 8kw generator

This unit continuously overcranks when called upon to work-over a number of years we tried to fix with no luck-this is a factory produced defective product that Generac now refuses to replace-even though the unit was defective during the warranty and they failed to fix it -now it’s out of warranty because they dragged it out beyond the warranty and they just ignore any attempts to somehow find a way to replace this factory produced defective unit-
Company wrote 0 private or public responses to the review from Oct 27.
1.4
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
I didn't like
  • Company does not care about customers
#1389789
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Resolved
wanted to purchase a generac standby through their licensed dealer. dealer called his sales rep to verify in early September if this purchase would qualify for their free 10-year extended full warranty. His sales rep Britni Trevino told him the deal was still on but...
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Company wrote 0 private or public responses to the review from Oct 23.
1.0
I didn't like
  • Do not honor warranty offer
  • Will not deal with consumer
#1387261
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I purchased a Generac XT8000E portable generator from Lowe's on 12/26/2017 (10 months old). I ran it every ten days or so as an effort to keep it in good operating condition and to ensure that it would be run-ready upon demand. Several days before Hurricane Florence, I...
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Company wrote 0 private or public responses to the review from Oct 15.
1.5
#1382209
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Our 20kw Generac emergency generator which was less than 4years old won't work ... doesn't work for 3 month - battery gets drained so it is no longer charged from power charger - local Generac's installer says that control board has to be changed and it takes over 3...
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Company wrote 0 private or public responses to the review from Oct 08.
#1376551
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Yes and try to get warranty repairs is a joke - used to be thousands of dealers they are all bowing out due to the antics of Generacs bean counters and not subsidizing the burdens of these mechanical contractors. Generac does not care and says they will sell more parts...
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Company wrote 0 private or public responses to the review from Oct 06.
#1374861
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we bought 20kw generac generator less than 4 yrs ago … it was hardly used during outages … maybe twice per year for about 20 hrs. We have serious problems because our generac is not charging the battery … we replaced original battery with a new one but even that the...
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Company wrote 0 private or public responses to the review from Sep 28.
1.1
I didn't like
  • I would never buy a generac if i had a present experience
#1367963
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Bought new 5 years ago. The battery was bad from the start and Generac said to call the dealer and the dealer said to call Generac. I started it by hand and it was easy to crank so I didn't replace the battery but, it left a bad feeling. I ran it every month for 5...
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Company wrote 0 private or public responses to the review from Sep 10.
1.0
I didn't like
  • Reliability
  • Service life
  • Customer service
#1351486
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Generac Power Systems - Simple discontinued alternator creates giant paperweight.
I own a Generac 43735 40-45kw home standby generator. Actually 5 total Generac liquid cooled generators for 14 years, all meticulously maintained and running perfect until 3 months ago that alternator part # 0A1232 went down. It is specific to Generac and was...
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Company wrote 0 private or public responses to the review from Aug 16.
#1331092
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I typically don't write reviews, but in this case I am writing a review to warn others about this product so hopefully you can save yourself the trouble we have gone through with the Generac GP2200i generators. We purchased two of these and the parallel kit from our...
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Company wrote 0 private or public responses to the review from Aug 06.
#1322726
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Contact Generac Power Systems

Mailing Address:
Generac Power Systems
S45 W29290 Hwy. 59
Waukesha, Wisconsin 53189
United States
Phone:
(888) 436-3722
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I hired A PLUS CONTRACTING SOUTH SHORE,KY to repair my 8kw generator.They installed a new cylander head and removed the linkage from the internal gov.shaft.Finally got the engine to start then while running twisted gov shaft and it screamed very loud.They finally left...
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Company wrote 0 private or public responses to the review from Jul 25.
3.3
I liked
  • Accurate from chillicothe oh -- very professional--
I didn't like
  • Plus contracting south shore ky
#1313058
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