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There are NO LINKS on their website for warranty registration! NO CUSTOMER SERVICE by phone! Serial number is concealed. Model and model number are different depending on where you look. Instruction manual defines locations differently.They are only interested in...
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Anonymous
Anonymous

top right hand corner of their website, says activate your generator..........

#948486
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Do not buy there products. Long story short bought 20kw Generac Generator paid over $4000 dollars. Not even a year old and 17hrs on it. Ran for 5mins during hurricane Mathew and failed. Needs a total engine replacement and is under 5yr warranty. I have been waiting for...
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1.0
Benson, North Carolina
#944076
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We sold Generac brand products for about 2 years, but we had so much trouble with their products and poor factory support, we gave up. We've had nothing but trouble with the product including catching fire. I was at a grocery store when a Generac natural gas unit...
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Anonymous
Steve

I am dealing with a Generac RV generator that also caused a fire and would very much like to speak with you. Please contact me: smcconnelllaw@hotmail.com.

PhillyBob
PhillyBob

Do avoid... 5000 dollars and after 5 years i've had a boat anchor that they refused to fix or replace. Warranty out 2 years now. Nothing I can do except pay more to fox it and...

#943894
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Generac Power Systems Generator Review

Generac Power Systems
#667991
Power went out generac generator went on for ten mins then stopped . called them they said better luck next time worst product worst service ending up using gas generator for 2days had no problems
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Generator Review

Generac Power Systems
#640641
1.5
Details
Generac is all about saving and making money. The don't care about service after the sale or the quality of the product. Generator will not last, quality is poor at best, customer service is a joke. Customer service people are poorly trained and only goal is to save money. Do your self a favor and buy a different brand than generac, will not last.
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Customer service
Diversity of Products or Services
Price Affordability
Website

Standby Generator Review

Generac Power Systems
#600469
1.0
Details
Don't count on being there when you need it. We have 17kw that tests itself once a week, had to purchase additional oil warmth .. It may be fine other than wind , cold , snow. Very delicate , very expensive, and very useless
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Customer service
Price Affordability
Website

Other Product Review

Generac Power Systems
#597540
In the trade we calls these Generjunk!
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I purchased a home generator in Nov2015. The generator only has 17 hours on it. We lost power this year in late sep 2016 for 6 hours generator started up no problem. The generator runs its tests every week with no issues. During this past hurricane about 2 weeks ago we...
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Anonymous
Anonymous

*warranty* not warrenty.....

#943708
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Buy the Honda, it's 200 bucks more but well worth it, unless you only plan on powering hillbilly lights at the campground. This generator won't even power a Dewalt skilsaw. I have a cheap buffalo tools generator that I bought from Harbor Freight for 300 bucks that...
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1.0
I didn't like
  • Product quality
#941025
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So complaint #2.i get a call from lady from escaladed customer service,saying oh we are so sorry and this shouldnt of happened. Oh wait i see why they missed it,my company upgraded or changed the software and now you have to be properly trained to look up...
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1.0
Baltimore, Ohio
#939964
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It has been over three weeks since I put my generator 5500 in for carburetor service. I call to check on it and all I get is the run around that they are waiting on parts over and over. Service is lousy! Wanted to let my son in NC use it during hurricane Matthew but...
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#938042
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I am experiencing an ongoing problem with our Generac 20 kw Generator. We purchased a 20KW Generac Generator on 08/2010 from 'Brickhouse Services' in Laceyville, PA and have had it serviced yearly by them. During the 2014 yearly service the technician was only able to...
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Anonymous
Anonymous

I understand the problem, it's ongoing with all product support company's. The retail sales outlets just sells the equipment, they may/may not have service at their center. So...

#936089
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I bought a 60KW backup generator to install in our new home that was 7 years ago. The whole frame is rusted out the base, the covers, the exhaust manifold, the electrical boxes. Called to customer service and they said be live 40 miles to the gulf so its the salt. ...
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2.2
I liked
  • Generator itself
I didn't like
  • Will not deal with consumer
  • That they make a faulty product
#935336
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Horrible generator. Never works when needed. One part after another keeps going bad. Service tech keeps repairing but never can use the generator when power is out because something goes wrong within!! Not worth the money and certainly not worth the headache of being...
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1.0
#933189
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