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I bought a new in box model GP8000E and upon getting it home the battery was leaking acid all over everything and the oil fill plug was stripped. Five weeks later I finally get the parts from Generac after hearing "We'll send it right out" more than once. Finally get...
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#1027583
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I bought a 32KW generator because of the name in 2010. I anticipated a top of the line product. The remote monitor failed within the first year. I then had a board replaced in April 2016 to the tune of $1900. Six months later (with only the weekly tests as use of the...
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Anonymous
kevin campanirio

i got one of those generac generators paid 700 hundred for it motor no good after 28 hours had a place look at it for 150 thay said motor no good anymore generac said cant do ...

2.2
Eagle, Wisconsin
I didn't like
  • Employee attitude
  • Attempts to talk about something other than my problem
  • Lack of response
#1003863
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never got ext warranty, no help generac, poor run company . can't get answer, sent paper, they can't find it, says i did not mail to correct address. wake up general. had order early so i could get the 10 year warranty. no luck with them since aug of 2016. call in nov....
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Anonymous
Anonymous

They are trying to pull the same thing on me. Their promo said "buy a 11kw-22kw" generator... now they claim my model that I purchased isn't covered. Oh guess it is in fine pr...

2.8
#998593
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I was looking to buy a maintenance kit. Hold time was 15 minutes. Then, I was told to call another company, but she could transfer my call. After "transfer" was greeted by another Generac customer service rep. Her overall attitude was combative. I was told that the kit...
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#995992
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Purchased a Generac generator via their authorized dealer. The dealer seemingly installed the equipment wrongly i.e. not to Generac nor State electrical codes. Called Generac for assistance (have their dealer install the equipment properly) and they simply washed their...
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1.5
Eagle, Wisconsin
I didn't like
  • That they do not stand behind their recommended dealers
#989908
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Did anyone elses documents get "LOST" in the mail? I bought the standby genny in August of 2016 (My second generac). To get the free 10 year warranty you have to send the receipt and completed form in by November 30. The form gives you a web address to redeem online...
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Anonymous
Bill

Experienced similar. Bought a 20kv generator from a dealer sent in the paperwork online and via mail. Now they tell me my model wasn't covered. Class action lawsuit?

Anonymous
Anonymous

It is not a scam. Did you buy it from a big box store or online? If you had or did buy it from a authorized dealer, the dealership should have filled out the paper work and se...

1.0
#982236
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I also have problems with a generac 15KV over crank problem in cold weather. If I am at home, I can spray a little starting fluid into the intake and it will start instantly. This however, defeats the purpose of a expensive stand by generator. Generac's adds brag of...
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Anonymous
Anonymous

If the generator starts right up after spraying starting fluid then I would be looking for a fuel problem. what is the pressure at the regulator? does the generator share fue...

Anonymous
Anonymous

Same cold weather problem as above. Spray will make instant start on first crank.E-mailed Generac as no other way to contact.Rep suggested a "cold weather kit"Heating battery ...

1.3
I didn't like
  • No help
  • Generator and the customer service
#974355
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Bought (and had professionally installed), a Generac Guardian 8Kw with transfer switch. This was in June of 2011. It hasn't worked right since. Had installation company out 9 times to fix various problems and ironically the last day they had to get it running was the...
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2.4
Eagle, Wisconsin
I liked
  • Generac name
I didn't like
  • Way they blew me off even when product was under warranty
  • Generator and the customer service
  • Never had a fully operating unit always problems
#959113
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Bought a iq2000 for a camping trip,box said QUIET in big letters on box. WHICH IS A LIE! Long tory short have a Honda eb2400 witch a construction type generator with no idle control this generator run quieter than the generac. Don't buy a iq2000 generac!
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tainodeaqui
tainodeaqui

Thanks you for tell us because I not be decided between Honda EU and Generac IQ. Have a nice day ! I work on generators and I see a lot of Stators, voltage regulators fails i...

1.5
#957696
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There are NO LINKS on their website for warranty registration! NO CUSTOMER SERVICE by phone! Serial number is concealed. Model and model number are different depending on where you look. Instruction manual defines locations differently.They are only interested in...
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Anonymous
Anonymous

top right hand corner of their website, says activate your generator..........

#948486
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