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So complaint #2.i get a call from lady from escaladed customer service,saying oh we are so sorry and this shouldnt of happened. Oh wait i see why they missed it,my company upgraded or changed the software and now you have to be properly trained to look up...
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1.0
Baltimore, Ohio
#939964
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It has been over three weeks since I put my generator 5500 in for carburetor service. I call to check on it and all I get is the run around that they are waiting on parts over and over. Service is lousy! Wanted to let my son in NC use it during hurricane Matthew but...
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#938042
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I am experiencing an ongoing problem with our Generac 20 kw Generator. We purchased a 20KW Generac Generator on 08/2010 from 'Brickhouse Services' in Laceyville, PA and have had it serviced yearly by them. During the 2014 yearly service the technician was only able to...
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Anonymous
Anonymous

I understand the problem, it's ongoing with all product support company's. The retail sales outlets just sells the equipment, they may/may not have service at their center. So...

#936089
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Generac Power Systems Generator Review

Generac Power Systems
#667991
Power went out generac generator went on for ten mins then stopped . called them they said better luck next time worst product worst service ending up using gas generator for 2days had no problems
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Generator Review

Generac Power Systems
#640641
1.5
Details
Generac is all about saving and making money. The don't care about service after the sale or the quality of the product. Generator will not last, quality is poor at best, customer service is a joke. Customer service people are poorly trained and only goal is to save money. Do your self a favor and buy a different brand than generac, will not last.
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Customer service
Diversity of Products or Services
Price Affordability
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STANDBY GENERATOR Review

Generac Power Systems
#600469
1.0
Details
Don't count on being there when you need it. We have 17kw that tests itself once a week, had to purchase additional oil warmth .. It may be fine other than wind , cold , snow. Very delicate , very expensive, and very useless
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Customer service
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Other Product Review

Generac Power Systems
#597540
In the trade we calls these Generjunk!
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I bought a 60KW backup generator to install in our new home that was 7 years ago. The whole frame is rusted out the base, the covers, the exhaust manifold, the electrical boxes. Called to customer service and they said be live 40 miles to the gulf so its the salt. ...
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2.2
I liked
  • Generator itself
I didn't like
  • Will not deal with consumer
  • That they make a faulty product
#935336
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Horrible generator. Never works when needed. One part after another keeps going bad. Service tech keeps repairing but never can use the generator when power is out because something goes wrong within!! Not worth the money and certainly not worth the headache of being...
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1.0
#933189
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Generac Power Systems - Generator Review from Columbus, Ohio
Horrible horrible...-2 stars...bought 20 kw stand alone generator and 5 yr bumper to bumper warranty...paperwork submitted even have paperwork back from generac saying warranty good till 6/12/19...wont stand behind says no warranty...time for a lawsuit..i need as many...
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Anonymous
Anonymous

Sorry to hear it. We own a generator company and we won't touch Generac..we won't even fix them. We sell only Briggs & Stratton and Kohler. We never understand why people d...

1.0
#931332
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My dealership is in the Houston TX area and have been a Generac Dealer for over 10 years. Today, I spent time reviewing a number of the customer complaints and feel obligated to offer my thoughts. As a longtime Generac Dealer I have seen Generac go through a lot of...
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Anonymous
Anonymous

We are electricians in mid west, also a Kohler dealer and B & S dealer. We won't touch Generac. We won't even repair them. Yes a good dealer is important, a good install is...

Anonymous
Anonymous

I have a customer with a brand new 351 ford engine after 3 minutes of run time shut down on a coolant alarm. Found entire engine compartment full of coolant leaking from he...

4.9
I liked
  • Always working for improvement
#915024
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Generac neighbor waiting for sound barrier Todd Schelfhout, For USA TODAY NETWORK-Wisconsin 9:31 a.m. CDT July 7, 2016 Homes-Generators_Atki.jpg (Photo: AP ) I currently live across the street from Generac Generator, 3815 Oregon, Oshkosh, which currently resides in the...
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1.0
I didn't like
  • Noise destroying my quality of life and value of my home
#915022
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A few years ago I purchased a Generac PowerBoss 8000 watts Power Master generator from Lowes in Lafayette, La. I used it for general purposes like lights and pump and electrical tools. This went on for a little over a year until we had a hurricane. Then, I hooked it...
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First Eco Gen installed. Broke down within a week. Several service calls later it was determined they would replace it. Problem seemed to be in a box that cost $2700 for the part. New generator ran fine, for a while. Then just under 1500 hours it quit again. Same part....
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Banks, Oregon
#901045
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