Purchased power washer in 8/14. Used is 6 times over the next 2 years. In 4/17 tried to use it to clean outside home. It blew up. Called customer service and it took them a week to respond to my numerous calls by telling me it needed to be seen by their agent. It took...Read more
Generac Power Systems - Stock lots of candles
Generac 7000 in canada part from canadian distributor takes 3 weeks--a voltage regulator (capacitor) simple part which requires periodic replacement. 3 weeks none in stock must order from U.S. check out the other manufacturers if you want reliable power on your time table not Generac's. If you buy generac stock lots of candles!
I submitted my rebate in January, 2017 I waited til end of March, 2017 never received rebate. Called customer service I told that it was never received that I should re-submit it. I re-submitted it along with a receipt as required. It is now May 22,2017 and I still...Read more
Generac Power Systems - Generac sucks
I bought two BRAND NEW Generac portable generators. One for my parents and one for myself. My dads generator began leaking gas from the carburetor at 3hrs of run time. Mine wouldnt start at 10hrs of run time. Im buying a Cummins standby generator. I will never buy a Generac again!
Contacted Generac many times with no satisfaction. The store that it was bought from will not assist. Over $950 was spent on this and it does not start. Disgusted with this product and been told that it was not a good product. 1 Generac dealer does not work on...Read more
My 17kw stand by generator failed at 5 years. It had very minimal use. Only used with a power outage. Now it quit working. Had a company look at it that is Generac certified and over $400 later which was a scam I have a pile of junk that is too big to be a paper...Read more
I didn't like
- That it is junk
- Service or product reliability
I bought a new in box model GP8000E and upon getting it home the battery was leaking acid all over everything and the oil fill plug was stripped. Five weeks later I finally get the parts from Generac after hearing "We'll send it right out" more than once. Finally get...Read more
I bought a 32KW generator because of the name in 2010. I anticipated a top of the line product. The remote monitor failed within the first year. I then had a board replaced in April 2016 to the tune of $1900. Six months later (with only the weekly tests as use of the...Read more
I didn't like
- Lack of response
- Attempts to talk about something other than my problem
- Employee attitude
never got ext warranty, no help generac, poor run company . can't get answer, sent paper, they can't find it, says i did not mail to correct address. wake up general. had order early so i could get the 10 year warranty. no luck with them since aug of 2016. call in nov....Read more
I was looking to buy a maintenance kit. Hold time was 15 minutes. Then, I was told to call another company, but she could transfer my call. After "transfer" was greeted by another Generac customer service rep. Her overall attitude was combative. I was told that the kit...Read more
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