It has been over three weeks since I put my generator 5500 in for carburetor service. I call to check on it and all I get is the run around that they are waiting on parts over and over.
Service is lousy! Wanted to let my son in NC use it during hurricane Matthew but cannot get it fixed. It is serviced at Bowco Electric in Beckley, WV. It seems to me your company needs more distributions center to send out parts faster.
If I were to do it all over again I would buy a another brand. D.C.
Linkous in WV. Delinkous@gmail.com
Product or Service Mentioned: Generac Power Systems Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $700.