I bought my 14KW in the summer of 2012. I told the dealer I was rebuilding my house after a "Fire" and I also said I was looking for something to use on my LP because I won't have power until the house is done.
I told the dealer I was just run my saws and my well. The dealer said no problem it will do your whole house. I bought the 14 KW and I hooked it up & we had to use it manual. I was really happy with this no more gas cans.It was about 2 mouths and it died and said LOW VOLTAGE.
I call Generac and they said you have no warranty you ran it off grid. The company I bought the 14KW from denied telling me it was OK. My reply was who would take a chance on loosing your warranty after you pay $3400.I call the warranty office and was told to get a licensed dealer to look at it.The repair man said take pictures it was a manufacture defect.The company rep told me to pay this and I would have my warranty reinstalled.I have about 28hrs. on the repair and it is down again.I have taken it apart myself and I know why it is happening.I made contact with Generac and tried to get them to call me.
I have pictures to show the problem and if anyone wants to fix your own let me know. If you have seen the brushes after they are taken out they're a mess.
Generac hides behind the thought we will give up on are money instead of thinking their mite be something wrong. my Email firstname.lastname@example.org
Monetary Loss: $3400.