1.9K views
Not resolved
2 comments

I bought my 14KW in the summer of 2012.I told the dealer I was rebuilding my house after a "Fire" and I also said I was looking for something to use on my LP because I won't have power until the house is done.

I told the dealer I was just run my saws and my well. The dealer said no problem it will do your whole house. I bought the 14 KW and I hooked it up & we had to use it manual. I was really happy with this no more gas cans.It was about 2 mouths and it died and said LOW VOLTAGE.

I call Generac and they said you have no warranty you ran it off grid. The company I bought the 14KW from denied telling me it was OK. My reply was who would take a chance on loosing your warranty after you pay $3400.I call the warranty office and was told to get a licensed dealer to look at it.The repair man said take pictures it was a manufacture defect.The company rep told me to pay this and I would have my warranty reinstalled.I have about 28hrs. on the repair and it is down again.I have taken it apart myself and I know why it is happening.I made contact with Generac and tried to get them to call me.

I have pictures to show the problem and if anyone wants to fix your own let me know. If you have seen the brushes after they are taken out they're a mess.

Generac hides behind the thought we will give up on are money instead of thinking their mite be something wrong.my Email randyhansonconstruction@gmail.com

Monetary Loss: $3400.

Had an Experience with Generac Power Systems?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
West Roxbury, Massachusetts, United States #921629

besides the good points the other commentor makes, you also admit you took it apart yourself?if it HAD been under warranty you would have just voided your own warranty as you're not a licensed repair facility for the item in question.

hopefully they make it right for you.good luck =/

Anonymous
Pittsburgh, Pennsylvania, United States #821275

Randy,

I am sorry for your trouble.Your dealer should have known that any and all off grid use is strictly against Generac's warranty.

They have designed a unit specifically for this use. The intent of these is simply standby emergency power. I understand why customers get upset with us dealers, but we run into issues with Generac if we attempt to work on units you purchased from Lowes or Home Depot. The problem is that Generac will not pay us for our time because we did not sell the unit.

It is a bad setup and makes us dealers look terrible.I tell all my customers do not buy from big box stores, the price may look good but the hidden troubles you will run into do not make it worth while.

You May Also Like

Waste Management - Video of driver angrily tossing garbage cans across street Waste Management "...I still have NO BINS - they delivered them to WRONG ADDRESS [...] I called at 8 am today. Driver did come an hour later - but angrily threw my..." Read more Missouri Wind And Solar - Bad review's done buy people paid by Thermodyne systems Missouri Wind And Solar "We purchased a Missouri Freedom General 2- 48/96V 2000W turbine,Coleman 440 HVA charge controller,10,000W Aims inverter/charger,48V Diversion dump load resistor(4resistor dump),3phase break switch,100A fuse and holder and all the goodies..." Read more Generac Power Systems - Generac 8KV Guardian Series Generac Power Systems "Bought this unit 5 years ago and had it installed by a authorized installer. Paid out close to $4500.00. Unit has almost literally not worked since. I've had service guys..." Read more Republic Services is it legal Extortion and Fraud or Illegal Republic Services "They took two of my payments and credited a closed account. Causing the open account to go delinquent and charged with multiple lien fee's. They promised me they would apply..." Read more CAMPING WORLD CEO TRIED TO RUIN ME Camping World "South Florida RV Dealer Files lawsuit against Camping World for Fraud Civil Conspiracy, Theft of Trade secrets among other things. There is a thing called fair competition and I was..." Read more Skechers - Shoes didn't last Skechers "We got the the light up shoes for are son, who was so excited to have light up shoes.. after a almost 70 dollar price tag the shoes didn't even..." Read more Elon Property Management - Disgusting Dirty Place and they call them Upgraded???? Elon Property Management "Moved into an Elon property this month basically every time I walk in this place it just disgusts me first thing I do look for all the bugs in here..." Read more When Best Buy delivery is SO bad, you take your money to Sears Best Buy "Last week of August 2017 to September 18 2017 . Boyfriend and I go to best buy to purchase a refrigerator, given that our fridge is dead and only the..." Read more